Mobile Connection Status
To check your current connection status, view the upper left corner of the app screen:
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Online: You are connected. Your loads and drops sync to PULSE (and the office) in real-time.
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Offline: Your device is offline and you can continue feeding as usual. FeedComp saves your progress locally and will automatically sync your data after you reconnect.
💡TIP: VAS recommends syncing your device while on WiFi before and after feeding if you are planning to operate in offline mode. If your feed bunk or mixing area lacks coverage, a cellular tablet or WiFi range extender can help. See the Pre-Installation Checklist for details.
Before going offline:
- Check your connection status before leaving the office.
- Make sure your Worklist is fully loaded before heading to remote pens.
- Some buttons (for example, Sync Now) are disabled while offline and will return once a connection is restored.
⚠️ IMPORTANT: Do not switch the device to offline mode while the app is still refreshing or syncing data, even if the refresh is taking longer than expected. Interrupting a sync mid-process can result in inconsistent local data and may cause issues such as being unable to start a mix.
While offline:
- Completing a feeding does not update the On-Hand Amount.
- Creating a transaction or making a physical inventory adjustment may cause On-Hand Amount, DM%, and AF Cost values to display inaccurately.
- Editing an ingredient does not update its details in your dairy's Inventory.
Once your device is back online:
- All data is refreshed and your dairy's inventory is updated.
- Any feedings and adjustments created offline are displayed in PULSE and other mobile devices, including:
- Feeding usage
- Ingredient delivery or pickup
- Inventory adjustment
Troubleshoot Connection Issues
Follow these steps to troubleshoot and restore the connection and ensure your feeding data is saved:
- Check Internet Connectivity: Ensure the mobile device has an active WiFi or cellular network connection. Open a web browser on the device to verify access.
- Force a Manual Sync: Open the FeedComp app and navigate to the main dashboard. If the app is open but not syncing, try closing the app completely and restarting it to trigger a new connection.
- Verify App Version: Ensure you are running the latest version of the FeedComp app. Outdated versions may fail to send the required heartbeat data to PULSE.
- Review Power Settings: Ensure the device is not in a "Low Power" or "Battery Saver" mode that might be restricting background data usage or preventing the app from communicating with the cloud.
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