Spotlight Series: Product support that exceeds expectations
With over 30 team members located throughout the U.S., VAS’ support team is changing the way the farmers’ product needs are met. On average, over 90% of all calls are answered live meaning your questions are answered faster and you can keep doing what you do best. The goal? To turn challenges into learning opportunities so you can maximize your software investment.
Join us in our spotlight series as we highlight the team behind the phone.
What it means to support farmers at VAS
We’re heading to the northeast to chat with Corrin DeWitt. While Corrin joined VAS three years ago as a support specialist, she has over five years of experience supporting DairyComp.
Corrin shares how she and her teammates are putting producers first when it comes to support. “We want to make sure that the customer gets the best support when they call in and that they have a great experience. I strive to exceed their expectations too – sometimes this looks like checking held commands or simply running a web update to ensure the program continues running smoothly”.
She adds, “I feel fulfilled when I can teach a producer something new about our products or help them streamline their day-to-day tasks. Often times it’s just listening to a farmer’s needs and helping them find a new way of doing something, creating a new worklist or teaching new users how to use the program – I especially love new installs!”
How can farmers maximize their investment?
In addition to phone support, VAS has been working on growing its online self-help support offering, which can be found within the program. There, find access to hundreds of support topics, or use the instant chat feature in VAS PULSE Platform during business hours to connect to a support specialist. Corrin says using these tools maximizes your product investment. “It’s just another way for users to get help. There are so many tips and tricks there to get the most out of your software.”
Her biggest piece of advice for maximizing your investment? Don’t be afraid to call in. “We are here for you. Our job is to ensure you feel comfortable using our products and that you’re getting the data and information you need.”
DairyComp in three words
When asked to describe DairyComp in three words, innovative, helpful and superior came to mind for Corrin. “DairyComp is always evolving to stay ahead of trends within the industry. Every day I see how it helps producers use their data for daily operations as well as management decisions.”
Leverage VAS’ support on your dairy
Take advantage of the unlimited support included in your subscription. Corrin and the rest of VAS’ support team are available to answer your questions Monday – Friday, 7 AM – 7 PM Central Time. After-hours support available as needed.
Call or SMS Text: 559.686.9496
