Known Issues and Workarounds
2 min
While our DC on Mobile mobile app contains many new features and enhancements, it does not yet support all of the features available in the VAS Platform app. We are also updating PULSE to support DC on Mobile . As a result, some PULSE feature updates may not be applicable to or supported by VAS Platform (v1). To take advantage of these new features, VAS recommends upgrading to DC on Mobile, which you can download from the app store on your mobile device. For more information about the mobile apps VAS currently offers, see Mobile AppsMobile Apps.
Known issues and workarounds for the DC on Mobile mobile app include:
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KNOWN ISSUEWhen editing a field in Animals > Edit Items, the first typed character may be lost if the text is still highlighted. Tap the field again to clear the highlight before typing.
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KNOWN ISSUEIf you add an animal that is not needed to a worklist, that animal's details are replaced with dashes (-).
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KNOWN ISSUEIf you quickly switch between the To-Do and Done lists, then try opening a worklist, the app may crash. Restart the app, then open the worklist.
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KNOWN ISSUEThe following known issues related to the new copy event data from the last animalcopy event data from the last animal enhancement exist in this version of the app:
- When copying event data to additional animals, unchecking a copy data box, and saving changes, the unchecked copy data box may remain checked. This is cosmetic only, as the unchecked data will actually not be copied to the next animal if you continue.
- When copying protocol event data to additional animals and deleting an animal from the event, the copy icon
at the top right of the Events screen may remain enabled unexpectedly.
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KNOWN ISSUEIf you tap animals in grid mode too quickly, the next animal selected may not open. Wait until the previously selected animal closes before selecting the next animal.
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KNOWN ISSUEIf your iOS device is on operating system version 26.0, you may see a "No permission granted" message when connecting a scanner (even if you have allowed the app to use Bluetooth). You can disregard this message. Devices on other iOS versions are not affected. See Troubleshoot Scanner ConnectionsTroubleshoot Scanner Connections for help connecting your scanner.
KNOWN ISSUEWhen selecting to Undo a task on To-Do worklist, the task closes rather than leaving it open with the option to Mark as Done.
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KNOWN ISSUEYou may notice slower RFID scanning speeds in this release, which we're working to resolve as soon as possible.
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KNOWN ISSUEEvents with incomplete information may be sent to Platform when you tap Process All Changes at the top of a worklist. VAS is working to resolve this issue in a future release, but we recommend always completing all required information when entering events.
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WORKROUNDIf you enter an event on a vet list, undo it, and then attempt to add another event, the vet list changes cannot be processed and sent to PULSE. To avoid this issue, use one of the following workarounds:
- Use the Events screen to enter the events in the DC on Mobile app. See Enter Events to learn how.
- Manually add the event directly in PULSE. See Enter EventsEnter Events (v2) to learn how.
- Use the VAS Platform app to enter vet list events until a hotfix is released for the DC on Mobile app. See Create or Edit an Event to learn how.
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WORKROUNDIn EventsEvents or TasksTasks, the RFID Scanner toggle may be on when your RFID scanner is not actually connected. Close and reopen the app, and then reconnect to the RFID scanner to resolve the issue. See Connect Your RFID ScannerConnect Your RFID Scanner to learn how.
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KNOWN ISSUEWhen you open a newly added worklist for the first time, the app might crash. The app will not crash the next time you open the worklist.
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KNOWN ISSUEMYDC ONLYWhen you process Open Tasks in Online Mode, the app indicates how many animals need to be processed. However, when you process Open Tasks in Offline Mode, the indicator may not be displayed even if animals need to be processed.
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WORKROUNDIf you work with multiple users and/or dairies on the same device, the app may show data for the previously viewed user or dairy. As a general rule, VAS recommends always refreshing herd data after switching to a different user or dairy. See Refresh Herd Data in Online ModeRefresh Herd Data in Online Mode to learn how.
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WORKROUNDIf you turn on Airplane Mode on your iOS device, Bluetooth is turned off automatically. You can turn Bluetooth back on in settings, and it will stay on until you turn it off or toggle Airplane Mode off and on again.
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WORKROUNDIf you complete a pen correction for an animal, the app updates today's open worklists and changes the pen information for the animal to the corrected pen. The correction won't apply to yesterday's or older worklists, so you need to refresh your worklists to see the updates. See Refresh Herd Data in Online ModeRefresh Herd Data in Online Mode to learn how.
