End of Onboarding Phase
3 min
🎉Congratulations! You made it to the end of the onboarding phase. Before you move on, work with your install technician to confirm you're set up for success — then we'll point you toward what comes next.
Your Install Technician Will Confirm:
- All integrations are connected and syncing.
- Users are comfortable with their new workflows.
- Users are aware of self-help and support resources.
Transition to New Customer Support Phase
Once you have completed the onboarding phase with your install technician, you will be transitioned to the New Customer Support phase.
What to expect
- One month after Active Onboarding has finished, your install technician will reach out for a courtesy check-in.
- Users will transition to receiving support through regular support channels.
- An Install Feedback Survey will be sent out to allow new customers to provide us with valuable feedback about their onboarding journey.
- Your local FPC or sales representative will reach out to schedule a six-month follow-up call or farm visit.
Support channels
Click here for available support channels: Contact Us
How to Continue Your Learning Journey
- Guided Journeys (located in the Help-Docs) help you explore specific topics by consolidating available resources into one easy-to-follow guide.
- Use the Search feature located in the top left corner of the Help-Docs to search for topics of interest.
Search bar for the Help-Docs
- Use the help icons
scattered throughout DairyComp for quick, easy access to the help guide linked to your current location within DairyComp.
- Visit VAS.com/education for online courses and recorded webinars.