--- title: Held Scheduled Tasks slug: help/en-us/dairycomp/held-scheduled-tasks docTags: createdAt: 2026-03-24T18:28:09.408Z --- ## 🎓In This Guide, You Will Learn: - What held scheduled tasks are and how they affect operations - How to identify when a task is held - How to fix a held task ## What are Held Scheduled Tasks? Held tasks are scheduled processes in DairyComp that did not run at their planned time. - DairyComp performs many automated functions throughout the day—such as loading milk weights, transferring data, creating backups, and other essential operations. - If DairyComp is busy when a task is scheduled to run, that task may be placed on hold. When this happens, it needs to be reviewed and run manually to keep data and workflows current. :::hint{type="warning"} âš ️** IMPORTANT:** Ensure employees check for held tasks before starting their day. ::: ## Identify Held Scheduled Tasks Look for a yellow‑highlighted task name displayed in the bottom-left corner of DairyComp. In the picture below, MLOAD1 is held and DairyComp has not loaded milk weights for milking one. ::Image[]{src="https://api.archbee.com/api/optimize/3h8pSJcGUXEi4HGCCYPTA/KJa6ZJ5EluIpDvuQEl7nK-20260331-131828.jpg" size="24" width="469" height="369" darkWidth="469" darkHeight="369" position="flex-start" caption="Milking one (MLOAD1) is held and DairyComp has not loaded milk weights." showCaption="true"} DairyComp will display "**Tasks: OK**" when there are no held tasks and all tasks are on schedule. ::Image[]{src="https://api.archbee.com/api/optimize/3h8pSJcGUXEi4HGCCYPTA/1BMlJ-mppIp52WX0fdFvp_task-ok.png" size="24" width="405" height="289" darkWidth="405" darkHeight="289" position="flex-start" caption="Tasks: OK - Indicates there are no held tasks." alt="Tasks: OK indicates there are no held tasks" showCaption="true"} :::hint{type="info"} :inlineImage[]{src="https://api.archbee.com/api/optimize/3h8pSJcGUXEi4HGCCYPTA/pxdWjxJYUxGfx3TSUUxBY-20260316-192420.png" alt caption width="70" height="70"} Click here to learn how to add scheduled tasks in DairyComp:[Add Tasks to the Task Scheduler](docId:7BFvlHtwJAhFa49_jGiRv) ::: ## How to Fix Held Tasks Double-Click on the yellow task name to run it. Repeat for each held task until DairyComp displays **Tasks: OK**. :::hint{type="warning"} âš ️** IMPORTANT: Call Support **if scheduled tasks have been held for more than a day. Use the steps below to determine when a task was scheduled to run: - Type **ALTER\6** on the Command Line to open the Scheduled Tasks menu. - Search for the **task name** that is held. - Look at the **Next Date** column to see when the task is scheduled to run next. - If the Next Date is a previous date, call DairyComp Support for assistance as some tasks are built for a specific day-of-week. For example, a sync enrollment task scheduled to run on Mondays, will enroll zero cows if it runs on Tuesday. ::: ## Video Reference for Held Scheduled Tasks: This video provides a visual reference for handling two held scheduled tasks. ::embed[]{url="https://vimeo.com/1178864066?share=copy&fl=sv&fe=ci" indent="1"} ## Video Reference for Determining the Scheduled Date: This video provides a visual reference for determining the date a held scheduled task was scheduled to run on using ALTER\6. ::embed[]{url="https://vimeo.com/1178899135?share=copy&fl=sv&fe=ci"} ## U.S. Customers | Need more help? Use one of the methods below to contact VAS Support! | | | -------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Live Chat | Chat directly with a product support team member directly in PULSE. At the bottom right corner of any PULSE page, click the Chat button :inlineImage[]{src="https://api.archbee.com/api/optimize/3h8pSJcGUXEi4HGCCYPTA/qNs1oy4f0-G2l8bDOcS14_chat-collapsed33x25.png" alt caption size="10" width="33" height="25"} to start a new chat. | | Text Message | Text 559-686-9496. *Standard text messaging rates apply.* | | Phone | Call 559-686-9496 or the toll-free phone number 888-225-6753. | | Email | Email [support@vas.com](mailto\:support@vas.com). | | Web | For the most up-to-date VAS Support contact information, visit the [VAS Support](https://vas.com/contact-support/) page. | ## International Customers :::ExpandableHeading ### Argentina Contact us at [soporte.arg@vas.com](mailto\:soporte.arg@vas.com) or (9) 2474 49-4600. ::: :::ExpandableHeading ### Brazil Contact us at [suporte@vasbrasil.com](mailto\:suporte@vasbrasil.com) or (34) 99842-6349. ::: :::ExpandableHeading ### Mexico Contact us at [soporte@vas.com](mailto\:soporte@vas.com) or (52) 871-323-9001. ::: :::ExpandableHeading ### Other International Customers Contact us at the [VAS Support](https://vas.com/contact-support/) page. :::